Shipping policy
ORDERS & SHIPPING
UNITED STATES
We offer complimentary insured standard shipping on all US orders. All shipments are sent via FedEx with full insurance and an adult signature required upon delivery. Please provide an address where someone will be available to sign. We do not ship to PO Boxes or freight-forwarding addresses.
In-stock jewelry ships within 2–3 business days. Made-to-order and preordered pieces are created for you by our atelier and ship within 4–6 weeks. Each product page indicates whether the piece is in stock, made to order, or available for preorder.
If you need a piece by a particular date, please email contact@almasika.com and we will do our best to accommodate you.
Once your order has shipped, you will receive an email with your tracking number.
INTERNATIONAL
We ship worldwide with full insurance for a flat rate of $80. Duties, taxes, and customs fees are not included and remain the responsibility of the recipient. Customs processing may cause delays, and estimated transit times are not guaranteed.
International orders are final sale and are not eligible for return
Returns & exchanges
If a piece isn't right, you may request a return within 7 days of delivery by writing to contact@almasika.com with your order number. Once your request is approved, we will send you a prepaid, insured return label. Please ship your piece within 3 days of approval.
Exchange or store credit: return shipping is complimentary.
Refund to your original payment method: a $35 insured return-shipping fee is deducted from the refund.
There is no restocking fee. Original expedited shipping charges are not refunded.
Pieces must be returned unworn, unaltered, and in their original condition, with all original packaging, certificates, and documentation. Each return is inspected on arrival at ALMASIKA, and we reserve the right to decline a return if a piece shows signs of wear or alteration.
Pieces purchased with a promotional or welcome discount are eligible for return under this policy. Refunds are issued for the amount actually paid.
Not eligible for return
Bespoke and custom pieces, engraved or personalized pieces, pieces that have been resized or altered whether by ALMASIKA or by a third party, gift cards, and international orders.
Gift cards
ALMASIKA gift cards do not expire and carry no maintenance or inactivity fees. They are not reloadable and cannot be returned, refunded, or redeemed for cash, except as required by applicable law.
Please safeguard your gift card. If it is lost or stolen, contact us. Replacement may be possible upon verification of ownership and any remaining unused balance.
Purchases made with a gift card are subject to our standard returns policy. For approved returns, the amount paid by gift card will be refunded to a gift card or issued as non-expiring store credit. Any amount paid using another payment method will be refunded in accordance with our returns policy. These terms do not limit your statutory rights.
Pricing and availability
We make every effort to ensure prices and descriptions are accurate. In the event of an error in price, description, or availability, ALMASIKA reserves the right to cancel the order and issue a full refund, and will contact you promptly if this occurs.
If something is wrong
If your piece arrives damaged, or if we have made an error with your order, we cover shipping in both directions and will make it right. Please contact us within 7 days of delivery.
Refunds
Approved refunds are issued to the original payment method within 10 business days of your piece being received and inspected.
Governing law
These terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any dispute arising from them will be brought in the state or federal courts located in Cook County, Illinois.
Questions
General Terms
ALMASIKA insures all shipments against loss or damage in transit. In the event that a U.S. package is lost or damaged, please contact us at contact@almasika.com within one business day of the expected delivery date. For international shipments, please notify us within two business days of the expected delivery date. Claims submitted outside of these windows may not be eligible for coverage.
Estimated delivery dates are provided in good faith and are subject to change. ALMASIKA is not liable for delays caused by customs clearance, carrier disruptions, force majeure events, or circumstances beyond our reasonable control.
By placing an order on almasika.com, you agree to the terms of this Shipping Policy.